UBR Tech’s Whole of Business support methodology is a refreshing change from the “technical” focus of most IT support organisations. Our focus is on the improving business outcomes of your technology investment, not on the technology itself.

The investment in technology is significant for any business, and so your business should see a quantifiable financial return for your investment. Your technology should be viewed one of the tools your business uses to generate growth and success.

The primary focus of your technology support should therefore be on the ability of your technology to support business processes and staff productivity, and ultimately on the value your technology adds to your business’s bottom line.

Conversely, poor IT performance or downtime impedes your business, and so resolution is fundamentally a business problem, not a technical problem.

UBR Tech’s Whole of Business support methodology is focused on business outcomes, not on technical management. We never lose sight of the Big Picture, on the business costs and business benefits of our actions and recommendations. Let us help you to get the maximum benefit from your technology today, and your investment in the future.

Your Desktop PC's and Server's are vital to your business and their support is a core function for UBR Tech.

We'll look after your day to day support issues, whether a defective printer, a password reset, or a slow computer, and help you get your business back to full operation quickly. We call this Tactical Support ... using our considerable skills and experience to resolve unfolding issues as quickly as possible.

But Strategic Support is our main game ... being proactive rather than reactive, identifying potential problems with your equipment before a problem can cause you an issue. We use a combination of method's to achieve this, from sophisticated 24x7 network monitoring and threat monitoring, to vulnerability management through scheduled software patching and firmware updates.

At UBR Tech, we have hands on experience installing, supporting and managing most applications and services used in Business, including Office, Office 365, Project, Visio, Exchange onsite and hosted, SQL Server, SharePoint, Adobe, MYOB, QuickBooks and Xero to name a few.

We also have experience with POS and ERP systems, as well as speciality programs in the General Practice medical and Civil Engineering fields.

In today’s always-connected business environment your IT networks are the backbone of your company. Your business networks must be capable of meeting your current demands whilst being scalable enough to sustain future business growth and accommodate emerging technologies.

UBR Tech can design, implement, support and maintain the network infrastructure connecting your servers, desktop and mobile devices, business systems and other IT and communications infrastructure.

As your business grows, connecting multiple locations presents challenges. We can design a computer networking solution to meet your business needs and overcome the challenges of distance whether it’s just between floors in a building or between offices on opposite sides of the country.

Increasingly, staff need to move between offices, between your premises and client premises, and between home and office. Your business networks need to accommodate that. We can design and support communication networks to enable your staff to connect securely wherever they are.

Whatever your existing network infrastructure, UBR Tech can provide proactive monitoring, maintenance and management. We provide the networking expertise to connect your staff and business systems so that you can stay focused on your business.

A professional, reliable business telephone system is essential for any organisation. Ease of use, ease of access and call quality are critical. For most businesses, this means an onsite PBX with a business handset on each desk, and a mobile phone for mobile workers.

But not any more ... a business phone system can be as mobile as your staff. Why not a business system that linked all your sites and remote staff together into one system? Why not carry your business phone with you on your mobile phone? These are the realities of a modern business phone system.

And the cost ... probably around half the cost of a traditional Telstra/Optus landline/mobile phone installation. That's right, half the cost with twice the functionality.

UBR Tech has extensive business telephony experience, from traditional copper and fibre landline PBX's, to SIP Trunked PBX's, and in-house and hosted VoIP systems.

UBR Tech can help you find and negotiate the best deals for your IT equipment and services.

We are not a reseller and we NEVER take commissions from any vendor for doing this. We find the best prices for YOU, not the best commissions for us.

By leveraging long established contacts within the IT industry, we have been able to save clients as much as 60% over “standard” retail pricing.

Many businesses are dependent on their technology infrastructure for their day to day operation. Critical business systems are vital to the daily operation of every business, whether the system is an ERP system or an accounting spreadsheet. Systems and users are generating increasingly large volumes of data, much of it irreplaceable. The impact of a system down or data loss event through hardware failure, human error, hacking or malware could be significant.

At UBR Tech, we take the time to understand your business, work with you to identify and understand your critical systems, and suggest disaster mitigation's appropriate to your business and your budget.

Even an hour difference in downtime can have a considerable financial impact on any business. That’s why we focus on restoring business productivity rather than on resolving the "technical" cause of the problem. We want to get your business working FAST.

The core components to managing Risk are identifying Assets at risk, Threats to those Assets, and the Vulnerabilities of those Assets.

Your Asset are your People, property, and information. An asset is what we need to protect.

A Threat is anything that can exploit a vulnerability, intentionally or accidentally, and obtain, damage, or destroy an asset. A threat is what we’re trying to protect against.

A Vulnerability is a weakness or gap in a security program that can be exploited by threats to gain unauthorized access to an asset. A vulnerability is a weakness or gap in our protection efforts.

The reactive protection provided by Anti-Virus software is no longer sufficient to protect business from sophisticated cyber-threats. Effective Business Threat Management comprises proactive endpoint protection for your PC's and Servers, proactive perimeter protection at your Internet/WAN connection, and reactive protection for your business data.

Not since the infamous Y2K Bug of the late 90's has there been the same amount of rumour, misinformation and disinformation that surrounding a technology as that attached to the rollout of the NBN in Australia. Everyone seems to have an opinion!

The NBN brings huge benefits to business, but the implementation of NBN can present challanges. UBR Tech has been intimately involved with fibre telecommunications networks since the migration to FTTP in South Brisbane/West End in 2013. We've assisted business by making the entire transition to fibre painless.