uniting business and technology

UBR Tech provides quality day-to-day IT technical support. Having 22 years hands-on technical experience in the IT industry, in combination with exceptional analytical and diagnostic skills, results in day-to-day IT issues being resolved significantly faster than less experienced support workers. The outcome is less downtime for your business, and more satisfied and productive staff.

UBR Tech operates enterprise quality Help Desk software for effective lodgement, tracking and reporting of your business’s IT technical support issues, and for reporting our performance in responding to and resolving those issues

UBR Tech can assist with aligning your current and ongoing IT investment with the operational requirements of your business by identifying practical, business oriented solutions that are beyond the abilities of traditional “technical” IT staff. Your IT investment must work for, and support your business. IT solutions must be practical, resolve identified business issues, and have a clearly qualified benefit to the business.

Over 15 years experience in senior IT management positions provides us with both the skills and experience to offer more than just IT technical support. We can provide the guidance and advice that allows businesses to significantly increase the value of their IT investment, and so become more productive through their use of technology.

UBR Tech will apply proven IT best practices to minimise the overhead of providing IT support to your business. A well developed corporate IT infrastructure, of any size, should require 1 support hour per calendar week for every 6 workstations being supported. If the ratio of support staff hours to workstations is higher than 1 in 6, the application of IT best practices could significantly reduce the overhead of providing IT support.